Dear Patients and Friends of Sugarloaf Smiles:
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months due to the Covid-19 pandemic. While many things have changed, one thing has remained the same: our commitment to your care and safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office closely follows infection control recommendations made by the American Dental Association (ADA), the Georgia Dental Association (GDA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
The American Dental Association (ADA) and the U.S. Centers for Disease Control and Prevention (CDC) have issued guidance in direct contradiction of the World Health Organization (WHO). While the WHO’s recommendation may be valid for dental offices in other parts of the world, the ADA and the CDC believe that our infection control protocols are more than capable of protecting our patients and staff. Over 1 million patients have been seen in the US and there have been no reports of COVID-19 transmission in a dental setting.
We recognize that elective care is what prevents urgent/emergency visits to the office. It allows our patients to prevent discomfort, pain and life-threatening infections. The phrase mouth is the window the body has never been more applicable. Keeping up with cleanings and your regularly scheduled appointments can lower the risk of heart disease, diabetes, and other chronic conditions.
You will see a lot of changes when it is time for your next appointment. We made these changes to help protect both our patients and staff.
We ask that ONLY the patient being seen come into our office and a face mask or facial covering MUST be worn. If the patient being seen is a minor child ONE parent or guardian may accompany the child into the office, again both must be wearing a mask or facial covering. We can also come out to the car to walk the child inside if this is not a New Patient appointment. We will then ask you to go back and wait in the car until treatment has been completed. If a patient is handicapped or needs physical assistance getting into the office, ONE person / caretaker can accompany them into the office, both wearing a mask, but must then wait in the car until treatment has been completed. Our office will communicate with you beforehand to ask some screening questions. You’ll be asked to go to our website to review and sign our Covid-19 questionnaire and consent form. You will be asked the same questions again when you arrive at the office. Your temperature will be taken with a “Touchless” Thermometer to ensure a fever is not present. We will have you wash your hands with soap and water when you enter the office. We will also have you swish with an antibacterial rinse prior to treatment to lessen the microbiome in your saliva prior to treatment.
You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
We have medical grade Hepa Filtration systems throughout the office to mitigate aerosols.
We have upgraded our evacuation systems to keep aerosols to a minimum.
We fog the office with a cleaning solution twice a day.
Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment. We may ask you to wait in your car after you check in until your treatment room is ready, etc.
We will do our best to allow greater time between patients to reduce your wait to be seen.
Our team members have been equipped with protective gear such as N95 masks, face shields, gloves and gowns to ensure minimum contact with both germs and viruses.
For the safety of yourself, others and our team members, we ask that ALL patients wear a mask upon entering and leaving our office. Homemade masks are fine as long as they cover both the nose and mouth. We are sorry but Sugarloaf Smiles CANNOT supply any masks as PPE is in such short supply.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we are taking to keep you, and every patient, safe in our practice.
Your Team at Sugarloaf Smiles
Georgi Zohrabyan DMD